If your honey jar arrives broken or damaged, just buzz us within 7 days of delivery with a photo of the damage.

Here’s what we’ll do for you:

• Free replacement of the broken jar shipped ASAP

• Or, if you prefer, a full refund for the damaged product

• Shipping costs for replacements are on us—because nobody likes sticky fingers!

How to claim:

1. Email us at PutneyRidgeRawHoney@gmail.com with your order number and a photo of the broken jar.

2. We’ll confirm and get your replacement or refund started right away.

A Few Things to Keep in Mind

• Please handle your honey with care once it arrives, we can only cover damage caused during shipping.

Thanks for supporting sustainable, handcrafted honey, every jar is packed with care, but sometimes the shipping bees get a little clumsy!